TruVision Verification Services Terms of Service
Effective Date: August 18, 2026
Last Updated: October 24, 2026
Welcome to TruVision Verification Services LLC (“TVVS”). These Terms of Service regulate your entire interaction with our website, mobile operations, digital platforms, background coordination, and documentation workflows. TVVS is the primary operating service provider and functions as a wholly owned subsidiary of TruVision Enterprises LLC. By navigating our site, booking appointments, or remitting payment for our professional services, you acknowledge and agree to these terms, unless specific legal mandates or industry-specific regulations dictate otherwise.
Please note that depending on your specific service order, you may be required to execute supplementary documents, including waiver forms, data authorizations, corporate contracts, lab-specific paperwork, federal chain-of-custody protocols, or additional regulatory agreements necessary to complete the verification process.
1. SERVICES PROVIDED
TruVision Verification Services LLC (TVVS), located at 7800 Metro Parkway, Suite 300-09, Bloomington, MN 55425, is the operating service provider and a wholly owned subsidiary of TruVision Enterprises LLC. We deliver mobile identity-verification, document, workforce-screening, and administrative solutions. Depending upon availability, qualifications, location, and applicable law, services may include:
• Mobile notary services;
• Corporate and on-call notary services;
• Apostille facilitation;
• Ink fingerprinting only (LiveScan or electronic fingerprinting is not provided);
• Form I-9 authorized-representative services;
• DNA specimen collection and chain-of-custody coordination;
• Background screening coordination;
• Non-DOT drug-testing and specimen-collection services;
• Non-DOT breath alcohol testing (preliminary screening only);
• DOT breath alcohol screening and confirmation via a DOT-Qualified Breath Alcohol Technician, subject to specific qualification and equipment requirements;
• Employee-onboarding services;
• Workforce-compliance administrative support;
• On-site verification events; and
• DOT-regulated drug collection services when specifically offered and all regulatory requirements have been satisfied.
Not every service is available at all times or in every location. TVVS reserves the right to add, modify, suspend, restrict, or discontinue a service where necessary for operational, safety, regulatory, credentialing, vendor, equipment, or legal reasons.
2. PROFESSIONAL ROLE AND SCOPE OF SERVICES
TVVS performs only the service specifically requested and agreed upon.
Unless expressly stated otherwise, TVVS does not act as a:
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Law firm or attorney;
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Medical provider;
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Medical Review Officer (“MRO”);
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Substance Abuse Professional (“SAP”);
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Laboratory;
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Government agency;
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Immigration attorney or immigration-status adjudicator;
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Employer or hiring decision-maker;
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Consumer eligibility decision-maker;
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Court;
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Secretary of State, embassy, consulate, or other document-acceptance authority; or
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Government licensing or regulatory body.
TVVS does not provide legal, medical, immigration, tax, employment-law, or clinical advice.
Administrative compliance support provided by TVVS is intended to assist clients with processes and coordination and is not a substitute for advice from qualified legal counsel, a medical professional, an MRO, a SAP, or another licensed or authorized professional where applicable.
3. CLIENT RESPONSIBILITY FOR ACCURATE INFORMATION
Clients are responsible for providing complete, accurate, current, and truthful information when requesting or receiving services.
This includes, as applicable:
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Legal name;
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Contact information;
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Government-issued identification;
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Employer information; Testing authority;
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Reason for testing;
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Agency or program information;
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Laboratory information;
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MRO or C/TPA information;
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Document destination; Req
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uired forms;
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Account or billing information; and 2
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Any special instructions issued by an employer, agency, laboratory, government authority, attorney, title company, or other authorized requesting party.
TVVS is not responsible for delays, rejection, recollection, reprocessing, or additional fees caused by inaccurate, incomplete, outdated, misleading, or improperly supplied information.
Knowingly supplying false information, fraudulent identification, altered documents, unauthorized testing instructions, or deceptive documentation may result in immediate termination of the service.
4. APPOINTMENT SCHEDULING AND CONFIRMATION
Booking requests may be submitted through the website, by phone, by email, or through another designated TVVS channel. A request is not a confirmed appointment. An appointment becomes confirmed only when TVVS communicates confirmation, subject to availability, location, staffing, equipment, required documentation, and any payment or other terms disclosed at booking. Clients must provide accurate information and any documents reasonably required for the requested service.
5. PAYMENT TERMS AND PRICING
Published prices apply to the services described with those prices. Additional services may incur separately disclosed charges. Customized Business Solutions are quoted individually. Payment obligations and accepted payment methods will follow the terms disclosed at booking or in a written agreement.
6. CANCELLATION, RESCHEDULING, AND REFUNDS
Clients should cancel or request rescheduling at least 24 hours before the scheduled appointment. Refunds for services not performed are subject to properly disclosed, lawful charges and expenses already incurred. Completed services are generally not refundable merely because a customer is dissatisfied with a lawful test result or third-party determination. Applicable consumer rights and remedies for errors, canceled services, and services not performed are preserved. No $25 late-cancellation or no-show fee is imposed by this section.
7. MOBILE SERVICES AND TRAVEL CHARGES
Mobile appointments may include separately disclosed dispatch, mileage, travel, waiting-time, and other applicable charges. An agreed dispatch charge may become nonrefundable after a technician begins traveling, subject to applicable law and the booking agreement. TVVS will not impose additional fees that were not properly disclosed and agreed.
8. AFTER-HOURS AND EMERGENCY SERVICES
After-hours availability is subject to staffing, location, equipment, and confirmation by TVVS. Emergency activation and dispatch charges must be disclosed and accepted before they apply. TVVS does not guarantee emergency response times or 24/7 availability.
9. DOT AND NON-DOT DRUG AND ALCOHOL TESTING
DOT testing follows applicable 49 CFR Part 40 requirements. DOT breath alcohol screening and confirmation are distinct from non-DOT preliminary breath alcohol screening. TVVS performs applicable testing and collection functions within its role, but does not act as an MRO, determine employment eligibility, or guarantee test results.
10. DNA SPECIMEN COLLECTION AND LABORATORY SERVICES
TVVS may provide specimen collection, identity verification, and chain-of-custody coordination. DNA testing, analysis, reporting, and interpretation are handled by the applicable laboratory. Participants must provide proper identification, authorization, and adherence to laboratory instructions.
11. I-9 VERIFICATION AND BACKGROUND SCREENING COORDINATION
TVVS may act as an authorized representative for Form I-9 services, while the employer retains ultimate compliance responsibilities. TVVS may coordinate background screening through authorized third-party providers. TVVS does not independently conduct background investigations or make hiring decisions.
12. INK FINGERPRINTING
TVVS provides ink fingerprinting only. TVVS does not offer LiveScan or electronic fingerprinting through these services. Acceptance of a fingerprint card is determined by the receiving agency, and additional collections may be necessary if prints are rejected. TVVS does not promise universal acceptance.
13. NOTARY SERVICES AND APOSTILLE FACILITATION
Notary signers must present identification when required, be willing to sign, and demonstrate awareness. TVVS follows applicable Minnesota notarial requirements and statutory fee limitations. Notarial act fees are distinct from separately agreed travel or scheduling charges where lawful. TVVS facilitates apostille submissions but does not issue apostilles or guarantee document acceptance. TVVS does not advertise loan signing, electronic notarization, or remote online notarization.
14. EMPLOYER SERVICES AND CORPORATE AGREEMENTS
Employer screening programs, on-site verification events, employee onboarding packages, and recurring corporate arrangements may be governed by separately executed agreements. Customized pricing, cancellation provisions, responsibilities, and service arrangements must be disclosed and agreed upon.
15. TRAINING AND THIRD-PARTY SERVICES
TruVision Training & Education is available at https://training.truvisionverify.com and is powered by Accredited Training Academy. Course enrollment, payment, delivery, completion documentation, and applicable refund terms may be governed by the training platform’s own terms. TVVS does not guarantee course availability, accreditation, or professional certification.
16. PRIVACY, CONFIDENTIALITY, AND RECORDKEEPING
17. SERVICE LIMITATIONS AND AVAILABILITY
Services depend on qualifications, equipment, personnel, location, authorization, vendor availability, and legal requirements. TVVS may decline or discontinue a service when necessary for safety, compliance, or legitimate operational reasons, subject to applicable law and customer rights.
18. WEBSITE USE AND INTELLECTUAL PROPERTY
Visitors may use the website only for lawful purposes and may not misuse it, interfere with its operation, attempt unauthorized access, upload harmful material, or impersonate another person. TVVS protects its website content, branding, and materials under applicable intellectual-property laws without restricting lawful customer rights.
19. DISCLAIMERS AND LIABILITY
TVVS does not guarantee particular laboratory findings, employment outcomes, government decisions, or document acceptance. To the fullest extent permitted by applicable law, TVVS is not responsible for indirect, incidental, special, consequential, or unforeseeable losses. This does not waive liability that cannot legally be excluded or eliminate statutory consumer remedies.
20. GOVERNING LAW, CHANGES, AND CONTACT INFORMATION
These Terms are governed by Minnesota law, subject to applicable mandatory law. TVVS may communicate updated terms by posting revised terms on the website or through another reasonable channel. Material changes do not automatically override existing agreements or accrued rights. TruVision Verification Services LLC, 7800 Metro Parkway, Suite 300-09, Bloomington, MN 55425; https://truvisionverify.com; Email: info@truvisionverify.com.