Frequently Asked Questions
Have questions? We're here to help. Find answers to commonly asked questions about our verification, screening, collection, and business support services. If you need additional assistance, contact our team or submit a service request.
General Information & Appointments
Where is TruVision Verification Services located?
TVVS is located at 7800 Metro Parkway, Suite 300-09, Bloomington, MN 55425. We provide in-office services and offer mobile appointments for eligible services.
Do I need an appointment?
Appointments are recommended to ensure personnel and equipment are available. Customers may schedule eligible services through our online booking system. Walk-in availability is not guaranteed.
How do I schedule an appointment?
Visit our Book Online page, select your service, and follow the scheduling instructions. Certain services require a consultation, customized quote, or direct confirmation before an appointment is finalized.
Does TVVS offer mobile services?
Yes. Eligible services may be provided at workplaces, offices, homes, and other suitable locations, subject to scheduling, location, safety, and service requirements. Additional applicable on-site service fees may apply.
Does TVVS offer after-hours services?
After-hours and time-sensitive services may be available by request, particularly for workplace incidents, post-accident testing, and urgent notarial needs. Availability must be confirmed, and additional activation charges may apply.
What is your cancellation policy?
We generally request at least 24 hours' notice to cancel or reschedule standard appointments. Mobile dispatch, after-hours services, third-party expenses, and customized employer agreements may be subject to additional terms. Please review our Terms of Service for complete details.
What payment methods do you accept?
Available payment methods are displayed during booking or communicated when confirming a service. Certain employer services are provided through customized quotes or invoicing arrangements.
Notary & Apostille Facilitation
In-person notarial services and apostille facilitation in accordance with applicable Minnesota requirements.
Does TVVS offer notary services?
Yes. TVVS provides in-office, mobile, and eligible corporate on-call notarial services in accordance with applicable Minnesota requirements.
What identification do I need for notarization?
Identification requirements depend on the notarial act and applicable law. Customers should have acceptable identification available and must satisfy the notary's identity verification requirements.
Can TVVS notarize documents remotely or online?
No. TVVS currently provides in-person notarization only, including eligible mobile appointments. Remote online notarization and electronic notarization are not offered.
Does TVVS issue apostilles?
No. TVVS provides apostille facilitation, which may include document review for submission readiness, administrative coordination, and submission assistance. Apostilles are issued by the appropriate governmental authority.
Are mobile notary travel fees separate from notarial act fees?
Yes. Applicable notarial act fees are governed by Minnesota law. Separately agreed travel or scheduling charges may apply where lawful and will be disclosed before service.
DOT & Non-DOT Drug and Alcohol Testing
What is the difference between DOT and non-DOT testing?
DOT testing follows federal requirements applicable to certain safety-sensitive transportation positions, including 49 CFR Part 40. Non-DOT testing is generally governed by applicable employer policies, authorizations, and federal or state laws.
Does TVVS provide DOT drug testing?
TVVS provides DOT urine specimen collection services through qualified collection personnel in accordance with applicable federal requirements. Laboratory analysis and Medical Review Officer review are performed by the appropriate authorized parties.
Does TVVS offer DOT breath alcohol testing?
Yes. TVVS offers DOT breath alcohol screening and confirmation testing through a DOT-Qualified Breath Alcohol Technician using appropriate equipment and procedures.
What types of non-DOT drug testing are available?
TVVS offers selected instant urine, laboratory-based urine, and hair specimen collection options. Available panels and testing methods depend on the selected service and laboratory arrangements.
Can TVVS perform post-accident or reasonable-suspicion testing?
Yes. TVVS can support authorized post-accident and reasonable-suspicion testing requests, subject to service availability and applicable procedures. Employers remain responsible for their testing policies, determinations, and regulatory obligations.
How long does it take to receive drug testing results?
Turnaround times depend on the testing method, laboratory processing, confirmation requirements, and applicable review procedures. TVVS cannot guarantee a specific result delivery time.
Does TVVS offer alcohol testing for non-DOT purposes?
Yes. TVVS provides non-DOT breath alcohol screening. These services are preliminary screening only and should not be represented as DOT confirmation testing.
DNA Testing & Collection
What DNA relationship testing services are available?
TVVS coordinates specimen collection for available relationship testing services, including paternity, maternity, sibling, grandparentage, avuncular, twin zygosity, and other eligible relationship tests through its laboratory partner.
What is the difference between informational and legal DNA testing?
Informational DNA testing is generally requested for personal knowledge and is not intended to establish a legally documented chain of custody. Legal DNA testing uses documented identification, collection, and chain-of-custody procedures for situations where official documentation may be required. Acceptance is determined by the receiving authority.
Does TVVS perform DNA analysis?
No. TVVS provides specimen collection and applicable chain-of-custody coordination. DNA analysis and reporting are performed by an authorized laboratory partner.
Can DNA collections be completed at a mobile location?
Eligible DNA collection appointments may be available through mobile services, subject to laboratory requirements, participant availability, and scheduling confirmation.
What identification is needed for DNA testing?
Identification and authorization requirements vary by testing purpose, participant age, and laboratory procedures. TVVS will provide applicable instructions before collection.
 IDENTITY & EMPLOYMENT VERIFICATION
Does TVVS provide Form I-9 Employment Verification?
Yes. TVVS can act as an employer-authorized representative to complete applicable Form I-9 document examination and verification procedures. The employer retains responsibility for compliance with employment eligibility verification requirements.
Does TVVS offer background screening coordination?
TVVS provides background screening coordination through authorized third-party screening providers. TVVS does not independently conduct background investigations or make employment decisions.
Does TVVS offer fingerprinting?
Yes. TVVS provides traditional ink fingerprinting using applicable fingerprint cards, including FD-258 cards where appropriate.
Do you provide LiveScan or electronic fingerprinting?
No. TVVS currently offers ink fingerprinting only. Electronic fingerprinting and LiveScan services are not available.
Will my fingerprint cards be accepted by every agency?
Acceptance depends on the receiving agency's requirements and the quality and completeness of the submitted fingerprints. TVVS cannot guarantee acceptance by every agency.
Business Solutions & Corporate Services
Does TVVS work directly with employers?
Yes. TVVS supports employers with workforce screening coordination, employee onboarding verification, drug and alcohol collection services, corporate notary support, and related administrative solutions.
Does TVVS offer customized employee onboarding packages?
Yes. TVVS offers TruVision Essentials, TruVision Advanced, and TruVision Premier as customizable onboarding service options. Package scope and pricing are established through individual business quotes.
Can TVVS coordinate services for employees outside Minnesota?
Yes. TVVS can coordinate eligible workforce screening and collection services nationwide through authorized partner networks. Direct mobile and on-site services are offered in Minnesota, while services elsewhere depend on partner availability.
Does TVVS offer on-site verification events?
Yes. Employers and organizations may request coordinated on-site verification events, subject to location, staffing, service requirements, and a customized quote.
Can TVVS help employers understand workplace screening program requirements?
TVVS offers workforce compliance consultations and administrative program support, including discussion of applicable screening procedures and Minnesota requirements. TVVS does not provide legal advice or replace qualified legal counsel.
Training & Education
Does TVVS offer professional training?
Yes. TruVision Training & Education connects employers and professionals with available online training opportunities through a dedicated learning portal powered by Accredited Training Academy.
Where can I access the training portal?
Visit https://training.truvisionverify.com to explore available courses and enrollment information.
Are training courses completed online?
Available learning formats and requirements are identified in the individual course descriptions on the training portal.
Will I receive a certificate after completing a course?
Applicable completion documentation depends on the specific course and training provider's requirements. Review the course details for eligibility and completion conditions.