Privacy Policy

1. Introduction
TruVision Verification Services LLC (“TVVS,” “we,” “our,” or “us”) respects the privacy of individuals, employers, organizations, and other visitors who interact with our website and services.

This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our website, appointment scheduling, customer inquiries, and professional verification and screening services.

Our services include drug and alcohol testing and collection, identity and employment verification support, background screening coordination, ink fingerprinting, DNA specimen collection, notarial services, apostille facilitation, and related business solutions.

2. Information We Collect
Depending on how you interact with TVVS, we may collect the following categories of information:

Website and Appointment Information
• Name, email address, telephone number, and other contact details.
• Requested services, preferred appointment dates, and scheduling information.
• Business or employer information submitted through inquiry or quote forms.
• Communications, questions, and other information voluntarily provided to us.
• Website usage information collected through applicable website technologies.

Service-Related Information
When necessary to provide a requested service, TVVS or its authorized service providers may collect additional information, including identification details, employment-related information, testing documentation, specimen collection records, and other information required by applicable procedures or regulations.

Sensitive service-related information is collected and handled through designated vendor systems and controlled in-office procedures rather than through our standard public website booking forms.

Customers should not submit Social Security numbers, identification images, medical records, or other sensitive documentation through general website contact forms unless specifically directed to an appropriate secure submission method.

3. How We Use Information
TVVS may use personal information to:

• Schedule, confirm, modify, and manage appointments.
• Respond to customer questions, service requests, and business inquiries.
• Provide requested verification, collection, screening coordination, and related services.
• Communicate service instructions, updates, and administrative notices.
• Coordinate authorized services with laboratories, screening providers, and other service partners.
• Maintain appropriate business and service records.
• Process applicable payments and maintain transaction documentation.
• Comply with legal, contractual, and regulatory obligations.
• Maintain and improve website functionality, customer service, and business operations.

We do not use sensitive testing or identity information for unrelated marketing purposes without an appropriate lawful basis or authorization.

4. Website Booking and Third-Party Technology
Our website may use Wix and related service providers for website hosting, appointment scheduling, contact forms, and other administrative functions.

Information submitted through these features may be processed by the relevant technology providers in accordance with their applicable agreements and privacy practices.

Our website may also contain links to third-party websites, including authorized training, laboratory, or service-provider portals. When visitors leave our website, the privacy practices of the destination website may apply.

5. Sharing and Disclosure of Information
TVVS may disclose personal information when reasonably necessary to provide requested services, including to:

• Authorized laboratories and Medical Review Officers.
• Drug and alcohol testing administrators and service providers.
• Background screening coordination partners.
• DNA testing laboratories and authorized collection partners.
• Employers or designated representatives when disclosure is authorized or legally permitted.
• Technology, scheduling, payment, and administrative service providers.
• Government agencies, regulatory authorities, or other parties when disclosure is legally required or permitted.

Information is disclosed according to applicable service requirements, authorizations, contractual obligations, and governing law.

We do not sell personal information as part of our ordinary business operations. This statement does not replace any additional disclosures that may be required concerning website advertising or tracking technologies.

6. Drug and Alcohol Testing Confidentiality
Drug and alcohol testing information may be subject to additional confidentiality requirements under federal or state law.

For Department of Transportation (DOT) testing, applicable provisions of 49 CFR Part 40 govern the handling and release of testing information.

For non-DOT testing, additional employer policies, authorizations, contractual requirements, and applicable state laws, including Minnesota law where relevant, may govern the use and disclosure of information.

TVVS handles testing information in accordance with its applicable responsibilities and does not independently determine employment eligibility or make employer personnel decisions.

7. Information Security
TVVS uses administrative, physical, and technical safeguards appropriate to the nature of the information handled and the services provided.

Sensitive service documentation is managed through designated vendor systems and controlled in-office procedures, as applicable.

Although we take reasonable measures to protect personal information, no electronic transmission, storage system, or security procedure can be guaranteed to be completely secure.

8. Information Retention
TVVS retains personal information for periods reasonably necessary to fulfill the purposes described in this policy and to meet applicable legal, regulatory, contractual, and business recordkeeping requirements.

Retention periods may vary depending on the type of service, the applicable governing rules, and the role TVVS performs in the service process.

Information is disposed of or securely deleted according to applicable requirements and established business procedures.

9. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functionality, understand visitor interactions, and improve the browsing experience.

Certain technologies may be operated by Wix or other authorized website service providers.

Where applicable, visitors may be able to manage cookie preferences through website controls or browser settings.

Additional notices or consent mechanisms may be provided where required by applicable law.

10. Privacy Rights and Requests
Depending on applicable law and the circumstances, individuals may have rights to request access to, correction of, or deletion of certain personal information.

These rights may be subject to exceptions, identity verification requirements, and legal or regulatory recordkeeping obligations.

Individuals wishing to make a privacy-related request may contact TVVS using the information below.

11. Children's Privacy
Our general website and online booking services are not directed toward children under 13.

Certain services may involve minors when appropriately requested and authorized by a parent, legal guardian, or other legally authorized individual.

Any information involving minors is handled according to applicable service requirements and governing law.

12. Third-Party Training Portal
TVVS provides access to a separate branded training website at:
https://training.truvisionverify.com

Training courses, student accounts, course payments, completion documentation, and related platform functions may be administered by Accredited Training Academy and its service providers.

Information submitted through the training portal may be subject to additional privacy notices and terms presented by the training platform.

13. Changes to This Privacy Policy
TVVS may update this Privacy Policy to reflect changes in business operations, technology, legal requirements, or information-handling practices.

Updated versions will be posted on our website with a revised effective date.

14. Contact Information
For questions about this Privacy Policy or requests concerning personal information, contact:

TruVision Verification Services LLC
7800 Metro Parkway, Suite 300-09
Bloomington, MN 55425

Website: https://truvisionverify.com
Email: info@truvisionverify.com

Identity. Compliance. Confidence.